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Terms and conditions

At the payment different solutions are proposed :

  • Delivery to the store : 1 Place des Champs de Colut 59230 Sars et Rosières - on Monday and Friday from 1 pm to 4 pm - FREE
  • Colissimo : 48h - Delivery at home - 4,95 euros VAT
  • Chrono 13 : Delivery the next day before 1 pm everywhere in metropolitan France - 9,90 euros VAT
  • Chrono Relais 13 : Delivery the next day before 1 pm to collection depot - 4,95 euros VAT

The deadline communicated on the vendor's website is given on an indicative. The exceedance of the deadline will not in any case be retained against the company Fizzy Distribution.

The delivery cares about the transfert to the customer of the physical possession or the control of the product. Le products which are ordered are delivered according to terms and conditions and the delay above mentioned.

The products are delivered to the address given by the customer on the purchase order, the customer has to care about the accuracy. All package sent back to the company because of a false delivery address or a not complete one will be sent again at the expense of consumer. The customer can, if he asks, having the sent of a bill to the the invoicing address ant not to the address of delivery, this option if possible if chosen and on the purchase order.

If the customer was absent the day of the delivery, the deliverer will let a delivery notification in the mail box, which will indicate to the consumer to remove the package to the place and the our mentioned.

If during the delivery, the package of the product has been damaged, opened, ripped, the customer has to verify the state of the articles. If they have been damaged, the customer imperatively has to to refuse the package and to write a commentary on the deliverey receipt (package refused because opened or damaged).

The consumer has ton indicate on the delivery receipt with hand writing and signature all the problems relative to the the delivery (damage, missing product, broken product...).

This verification is considered done when the customer, or someone authorized by him, has signed the delivery receipt.

Then, the customer will have to to confirm by registered letter to exlain the problem with the carrier within two business days after the reception of the articles and to pass a copy of this letter by fax or by letter with acknowledgement of receipt to the vendor at the address indicated in the legal notices of the website.

Delivery failures

The consumer will have to formulate to the vendor the day of the delivery or maximum the first business day following the delivery, every reclamation about delivery errors and/or nonconformity of products in quality or nature about the indications on the purchase order. Every declaration made after the deadline won't be treated.

The reclamation could be done, by the choice of customer :

  • By phone at the following phone number : 03 27 30 58 58
  • By email at the following email address : support@fizzy.fr

Every reclamation not respecting the rules defined above and the deadline won't be treated et will discharge the vendor of all responabilities to the customer.

At the reception of the reclamation, the vendor will assign a number of exchange for the products concerned, the number will be sent by email to the customer. The exchange of a product can't be done without this number.